01 · PROBLEM
A patient calls. No appointment = no treatment.
Without measurement you have no idea how much revenue you lose — or how many patients you hand to competitors.
02 · LOSS
23%
Missed calls
≈ PLN 30,000 / mo
~101 calls a month go unanswered — they ring your competitor instead.
03 · LOSS
41%
Poorly handled
≈ PLN 21,000 / mo
A call with no offer of a slot — the patient leaves it at “I need to think”.
04 · LOSS
62%
No call-back
≈ PLN 15,000 / mo
They ask the price, say “I’ll think about it” — and never come back.
05 · MAIA
MAIA analyses 100% of calls
“The patient asked about price — before you quote it, mention the clinician’s experience and the benefits of the consultation: thorough diagnostics and a predictable treatment plan.”
Advice for the front desk a minute after the call
06 · RESULT
+18%
more booked appointments after 90 days
Patients stay with you
The TAMAIA phone system + Excellent Reception scripts